FAQ

Your (half) marathon isn't available in our shop yet? No problem! Tell us what you're looking for, and we'll add the route within the same day. As a thank you for your patience, you'll receive a 10% discount code that you can redeem immediately 🎁

Yes. If you'd like your posters framed, you can select the posters and frames you want and add them to your order. We'll make sure everything is perfectly framed for you.

The gift card will be sent digitally via email. After purchase, you can forward the code electronically or print it out and give it as a gift.

You can easily purchase a gift card on our website by selecting the desired amount and adding it to your shopping cart. Once you checkout, the card will be sent as a digital code to the email address you provided. Please also check your spam folder if you haven't received an email. If you don't find it, the email address may have been entered incorrectly. In this case, please contact our customer service team via chat or email – we'll be happy to help.

If you would like to place a corporate order, please contact us in advance at contact@pacechaser.com .

We can't make changes to an existing order. However, if you contact us immediately, we may be able to cancel the order before it's processed. After that, you can simply place a new order with the correct items.

If you would like to cancel your order before it's processed, please contact us as soon as possible via chat or email. We'll do our best to help you.

If you have entered incorrect information such as your address, email, or phone number, please contact our customer service team immediately. We will try to update your information before your order is processed. If the order has already been shipped, any additional charges caused by incorrect information may be at your expense.

Spotted an error on a route? Marathon routes sometimes change or are updated—and even we don't always notice it right away. If you spot an error on one of our posters, we'd love to hear from you! As a thank you, you'll receive a 10% discount code 🎁

If you haven't received an order confirmation, please check your spam folder. You may have entered the email address incorrectly. We'll be happy to help you correct it and resend the confirmation.

You will receive an order confirmation to the email address you provided during the payment process. If you don't receive it shortly after purchase, there may be a problem with the transaction. Please contact us – we'll be happy to help.

You'll receive an email with tracking information once your order leaves our warehouse. Please also check your spam folder, as emails are occasionally misclassified there.

There are no additional shipping charges.

We don't offer express delivery, as orders usually leave our production facility on the same or the following day. Orders placed before 12 noon on a business day will be shipped the same day, while orders placed after 12 noon will be shipped the following business day. Delivery typically takes 1–4 business days from the date of shipment, depending on the delivery address.

If you don't receive your order within the specified delivery time, please first check that all the details were correct. If everything is correct, please contact our customer service within 14 business days – we'll be happy to help.

As soon as your order leaves our production facility, you'll automatically receive an email with a tracking link, which you can use to track the status of your order. This way, you'll always be informed when your delivery will arrive.

We ship within Germany with DHL and throughout Europe with UPS or DPD – depending on which provider is better represented in your region.

We pack your order as quickly as possible and usually ship it the same or next business day at the latest. Delivery time is typically 1–4 business days from the date of shipment, depending on the delivery address. In exceptional cases, it may take 1–2 days longer due to high workloads.

Please check that you entered the code correctly and that it's still valid. If the code still doesn't work, please contact our customer service team – we'll be happy to help.

The wooden frames have two mounting points on the back, allowing you to hang them portrait or landscape. Alternatively, the picture frames can also be placed upright.

Please send your request, including your social media handle, directly to contact@pacechaser.com . You will receive a response from the relevant team as soon as possible.

The right of return, exchange, and open purchase do not apply to personalized posters, as these are printed to order and are unique.

If you received a damaged or incorrect item, please contact our customer service within 14 days of receiving your order. Briefly describe the damage or defect and send us a photo. We'll get back to you as soon as possible to discuss the next steps.